FREQUENTLY ASKED QUESTIONS
What is a private transfer?
When you use our service, we offer you with a private transfer. A private transfer is a vehicle reserved solely for your party. Private transfers will be waiting for you on arrival to the destination airport, and will take you directly to your hotel or apartment and vice versa.
Changes and Cancellations
Cancellations and alterations to your transfer can be done by sending us an email at firstname.lastname@example.org or calling us on +23052564646 or WhatsApp on +23052564646 two days prior to your arrival.
How many luggage can I bring?
The amount of luggage you can bring depends on the number of person travelling and the type of transfer you select. By default, this is one large suitcase and one handbag per person. We however understand that you might have excess luggage and in that case, please confirm your requirements while making your reservation and we will allocate an appropriate vehicle where all your luggage will fit.
What do I need to do when I arrive at the airport?
After you have picked up your luggage and cleared the customs, proceed to the exit (arrival lounge). This is where our representative will be waiting for you at the arrival hall at gate 6 with a board of your name. Simply give him your printed receipt or the booking reference and he’ll guide you to your vehicle.
Deposit for confirmation of a car.
Kindly note, upon your arrival, there is a deposit (Excess, Caution) of either 250 to 500 Euros in cash for small cars and 650 Euro in cash for bigger cars and seven seaters or 500 to 650 Euros by your credit card which will be put on hold till your rental period. In case of accident (if found guilty) the Excess you need to pay is Either 500 to 650 Euro or 20000 to 25000 MUR depending on the type of car.
What happens if my flight is delayed or cancelled?
We monitor flight arrival time daily and we plan accordingly. So please give us your flight number so that we can monitor arrival times.
How do we pay?
We accept payment by Credit Card/ Visa with a bank commission of 3.5 % and Amex with a bank commission of 7.5%, Cash (Rupees, Dollars, Euros, and others)
What other services do we provide?
We also provide transfers from and to hotels within Mauritius/ Group Tours/ Car with Driver Guide to accompany you during your stay in Mauritius.